Effective Date: July 9, 2026

Thank you for shopping with Ragava Foods. We are committed to providing high-quality food products and ensuring customer satisfaction. Please read our Refund and Returns Policy carefully before making a purchase.

1. Returns

Due to the nature of food products, we generally do not accept returns once an order has been delivered. This policy helps ensure product quality, safety, and hygiene.

Returns may only be considered if:

• You received the wrong product.

• The product was damaged during transit.

• The product was expired or spoiled at the time of delivery.

• The package was tampered with before delivery.

To request a return, please contact us within 24 hours of receiving your order and provide your order number along with clear photographs of the product and packaging.

2. Refunds

If your request is approved after review, we will process your refund.

Refunds may be issued in the following situations:

• The wrong product was delivered.

• The product arrived damaged or spoiled.

• Your order could not be fulfilled and was cancelled by us.

• You were charged incorrectly.

Refunds will be credited to the original payment method used for the purchase.

3. Refund Processing Time

Once approved, refunds are typically processed within 5–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

4. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been packed, shipped, or is out for delivery, it cannot be cancelled.

If we cancel your order due to product unavailability or any operational reason, you will receive a full refund.

5. Non-Refundable Items

Refunds or returns will not be accepted for:

• Products that have been opened or partially consumed.

• Products damaged due to improper storage after delivery.

• Orders placed with incorrect delivery information provided by the customer.

• Delays caused by incorrect address details or the recipient’s unavailability.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery by providing:

• Your Order Number

• Photographs of the product

• Photographs of the packaging

• A brief description of the issue

We will review your request and provide an appropriate resolution, which may include a replacement or refund.

7. Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us:

Ragava Foods
Website: https://ragavafoods.com/

We appreciate your trust in Ragava Foods and strive to provide the best possible service and quality products.